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Aircell vs. VoIP

Irwin Lazar

Last week American Airlines launched their Aircell wireless Internet access on a limited number of flights. It didn't take long before a few folks tried to make voice and video calls (in violation of Aircell's terms-of-service according to their PR folks), and it didn't take long before someone figured a way around their voice/video blocking efforts.

It's amazing how many times this battle gets fought. Service providers must know by now that people will find a way around their efforts to block applications. And they ought to realize that going after such users is going to create some negative publicity.

I posted some thoughts at the Enterprise 2.0 Blog. Andy Abramson and Dan York have "must read" posts as well.

By Irwin Lazar, Analyst
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