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Reduce Churn with Better Visibility Over Your Service Activation Processes

How much visibility do you have over service activation processes? For many service providers, the answer to that question is bleak. The sad truth is that visibility over service activation processes, including errors and misconfigurations, is lacking in many Tier 3, Tier 2, and even Tier 1 organizations. Today's operators often turn to multiple siloed systems when attempting to ensure that services are activated accurately, on time, and are working as promised. more»

The Internet is Dead - Long Live the Internet

Back in the early 2000s, several notable Internet researchers were predicting the death of the Internet. Based on the narrative, the Internet infrastructure had not been designed for the scale that was being projected at the time, supposedly leading to fatal security and scalability issues. Yet somehow the Internet industry has always found a way to dodge the bullet at the very last minute. more»

The Sustained Potential and Impact of Mobile & Wireless Technologies Access for Emerging Economies

I believe Mobile Information and Communications Technologies (ICTs) are and very well remain powerful and best-suited technologies that will help provide connectivity and digital access in a much faster and cheaper way for developing countries of the globe. Thus, they are to be leveraged within their most strategic and profitable functional or usage contexts. Mobile access technologies along with relevant innovations have formed a powerful springboard for the Internet to be significantly accelerated in terms of access, usage and penetration. more»

Broadband Providers: What are the Implications of Virtual Reality?

Broadband service providers take note, personal virtual reality (VR) platforms are going to reshape the industry sooner than you think. We've seen a constant stream of VR-related news coming from major industry tradeshows, online broadband publications, and even broadband CEO blog posts. I'll try to generalize their comments succinctly: personal VR platforms are expected to bring massive sales, huge increases in bandwidth consumption, and dramatic shifts in subscriber quality expectations. more»

Wireless Innovations for a Networked Society

Last week, I had the honor of moderating an engaging panel discussion at Mozilla on the need for community networks and the important role they can play in bridging the digital divide. The panel highlighted the success stories of some of the existing California-based initiatives that are actively working toward building solutions to get under-served communities online. more»

Cuban Professors Get Laptops But No Wifi Capabilities

Late last year, we learned that China's 90,000 employee Haier Group would be producing laptops and tablets in partnership with GEDEME, a Cuban manufacturer that will assemble the machines using Haier parts, equipment, and production processes. Last week, a friend who is a professor at the University of Havana told me that he and other professors have been given GDM laptops. more»

Renewed Internet.nl Website: Modern Standards Need to be Used for a Free, Open and Secure Internet

Modern Internet Standards provide for more reliability and further growth of the Internet. But are you using them? You can test this on the Dutch website www.internet.nl (also available in English and Polish). Recently the website was renewed. Not only the style has been adapted, but also the way the tests are performed and the test results are shown. A lot of additional information has been added, so that even the tech savvy internet users can find an explanation underpinning the test results. more»

Telecom Heroics in Somalia

Internet service in and around Mogadishu, Somalia suffered a crippling blow recently as the East African Submarine System (EASSy) cable, which provides service to the area, was cut by the anchor of a passing ship. The government of Somalia estimated that the impact of the submarine cable cut was US$10 million per day and detained the MSC Alice, the cargo vessel that reportedly caused the damage. more»

Nation Scale Internet Filtering — Do's and Don'ts

If a national government wants to prevent certain kinds of Internet communication inside its borders, the costs can be extreme and success will never be more than partial. VPN and tunnel technologies will keep improving as long as there is demand, and filtering or blocking out every such technology will be a never-ending game of one-upmanship. Everyone knows and will always know that determined Internet users will find a way to get to what they want, but sometimes the symbolic message is more important than the operational results. more»

"Net Neutrality" Protects New Monopolies from Old

Over the next decade which companies do you think will be better able to exercise monopoly power? Amazon, T&T, Comcast, Facebook, Google, Regional phone companies, or Verizon? If you'd asked me this question in 2000, I would've picked AT&T, Comcast, Verizon, and regional phone companies. They are part of local duopolies for wired infrastructure. more»