With voice over IP consumer usage poised to become a mass market, existing users are fairly satisfied with their service, according to a new survey released on May 31 by SupportSoft.

Sixty one percent of the 100 VOIP users subscribing to a cable-based service surveyed said that they are satisfied with their service, despite the finding that 34 percent of them had to have a technician come out within 90 days of the initial service installation because of a problem, and that 16 percent had to have a technician come out two or more times due to service problems.

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