Messaging Anti-Abuse Working Group (MAAWG) has issued the first best practices aimed at helping the global ISP industry work more closely with consumers to recognize and remove bot infections on end-users' machines. The paper outlines a three-step approach with recommendations for detecting bots, notifying users that their computers have been compromised, and guiding them in removing the malware.

The new best practices outline various options for alerting customers when their computers are infected and has suggestions for helping end-users clean their systems. The paper discusses bot detection methods, customer notification, and the use of walled gardens to limit infected machines' exposure to the Internet.

Related topics: Access Providers, Malware, Security, Spam