New research recently released by Dimension Data suggests that email usage has surpassed telephony as communication tool of choice in the workplace. The research surveyed 390 IT managers and 524 enterprise users across 13 countries in the United States, Asia Pacific and Europe, Middle East and Africa.

According to the research, 100% of the end-users surveyed use e-mail, followed by fixed-line telephony (80%), mobile telephony (76%) and instant messaging (66%). Other key findings include: "unified communications is a vibrant and developing market; security is a concern rather than an issue; unified communications technologies are more likely to be outsourced or externally managed than other technologies; and unified communications mindshares are dominated by alpha brands within each market."

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See related topics: Mobile, Security, VoIP