BlueCat Networks Sets Industry Standard with 5-Hour On-Site Repair for IP Address Management, DNS

By BlueCat Networks
BlueCat Networks

BlueCat Networks, the IPAM Intelligence™ company, today announced a new 5x7 standard Customer Care program to deliver five-hour on-site repair, seven days a week for its new lineup of IP Address Management (IPAM), DNS and DHCP hardware appliances. Physical appliances from BlueCat Networks' new lineup* purchased with a support and maintenance agreement now includes 5x7 on-site repair in major markets.

"In today's IP-dependent world, when core network services like DNS or DHCP fail, business stops," said Rory Hochman, Vice President of Customer Care, BlueCat Networks. "To ensure core services uptime and resiliency, organizations need reliable, scalable and secure solutions backed by responsive service and support. A year ago, BlueCat Networks set a benchmark for customer support with the launch of Care, our fully interactive technical support portal. Now, as the first IPAM vendor to offer 5x7 on-site hardware repair, we're taking customer support to a whole new level. Our global 5x7 on-site service maximizes uptime by eliminating the need for customers to 'swap out' their business-critical appliances in the event of a hardware failure."

BlueCat Networks' 5x7 standard support offering, together with its refreshed lineup of appliance-based solutions, sets a new bar for reliability. BlueCat Networks' new appliances incorporate the latest specifications for greater scalability and enhanced hardware resiliency and lights-out management. With 5x7, customers gain the peace-of-mind that, should an outage occur, a technician can be on-site in their data center within 5 hours to repair the BlueCat Networks appliance and rapidly restore service.

"BlueCat Networks has always been responsive and proactive in dealing with customer care issues," said Ruben Navarro, District Manager, Trace 3, a BlueCat Networks Partner. "The depth of their technical expertise, combined with an extensive knowledgebase and online troubleshooting tools, adds value to our implementation and makes BlueCat Networks stand out among solution providers. With the introduction of 5x7 on-site repair for its new appliances, BlueCat Networks has once again demonstrated its commitment to deliver stellar customer service and support."

"As an authorized BlueCat Networks partner and reseller, we share a deep commitment to customer satisfaction and going the extra mile to ensure a successful implementation that delivers long-term business benefits," said John Harris, District Sales Manager, AE Business Solutions. "Our clients want to know that they are investing in the best, most reliable IPAM solutions available, and that those solutions are backed by the industry's best customer care and technical support. With its new physical appliance lineup and 5x7 on-site repair service, BlueCat Networks' IPAM, DNS and DHCP solutions should be even more attractive to our clients."

For a free trial of BlueCat Networks' IPAM and DNS/DHCP solution, please visit

* Note: Adonis XMB continues to be supported via RMA (Advanced replacement). Other qualifying terms and conditions may apply.

Related topics: DNS, Internet Protocol, IP Addressing, Networks