Home / Blogs

Support Plug-and-Play with On-Boot Firmware Updates

Najla Dadmand

Have you ever purchased a new electronic device, taken it home, excitedly unwrapped it and switched it on, only to discover that something is wrong and you need to phone customer support?

This scenario is all-too-common in the broadband services industry, and unfortunately, it's usually the service provider who takes the blame. New customers will often purchase gateways from third parties or redistributors without knowing that the device's firmware is out of date. When the customer attempts to connect this device to their network, they're quickly blocked by an error message (or sometimes no message at all) due to expired or unsupported firmware.

This is something you want to avoid regardless of whether it is a new customer's first impression or an existing customer whose loyalty is important to you.

How can you prevent this situation from occurring?

Ensuring that your firmware solution supports automated on-boot firmware updates is one way to guarantee seamless device startup. By configuring on-boot firmware campaigns, you can ensure any devices appearing that on your network and match the vendor, model, and firmware version within your campaign will be automatically updated to the correct firmware version, before the device is fully provisioned.

This procedure ensures that seamless plug-and-play devices live up to their name. As an added bonus, you save OPEX by reducing manual processes while reducing the risk of subscriber churn due to a negative experience.

Accelerate Device Roll-Out with Mass-Device On-Boot Updates

Another common scenario that service providers deal with is mass-device updates for outdated firmware. When a fleet of devices on an outdated or unsupported firmware version arrive to the operator's premises, the service provider is often forced to update the firmware versions on every device — a costly and tedious manual process — before they can deploy the devices to the customer premises.

With automatic on-boot updates, operators can avoid spending these unnecessary resources on device realization and firmware updates in-house, and instead deploy those devices and have the firmware versions automatically updated once a connection is made from the subscriber premises.

By Najla Dadmand, Product Manager at Incognito Software Systems

Related topics: Access Providers, Broadband

 
   

Don't miss a thing – get the Weekly Wrap delivered to your inbox.

Comments

To post comments, please login or create an account.

Related Blogs

Related News

Explore Topics

Dig Deeper

Mobile Internet

Sponsored by Afilias Mobile & Web Services

Cybersecurity

Sponsored by Verisign

IP Addressing

Sponsored by Avenue4 LLC

DNS Security

Sponsored by Afilias

Promoted Posts

Buying or Selling IPv4 Addresses?

ACCELR/8 is a transformative IPv4 market solution developed by industry veterans Marc Lindsey and Janine Goodman that enables organizations buying or selling blocks as small as /20s to keep pace with the evolving demands of the market by applying processes that have delivered value for many of the largest market participants. more»

Industry Updates – Sponsored Posts

2016 U.S. Election: An Internet Forecast

Ofcom Benchmarking UK Broadband Performance Welcomed, But Needs Considerable Improvement

DotConnectAfrica Attends Transform Africa 2013 Summit in Rwanda

Dyn Research: CDN Adoption Across Our Customer Base

Neustar Chief Technology Officer Appointed to FCC's Technological Advisory Council

Neustar Expands Professional Services Offerings for Communications Service Providers

Reducing the Risks of BYOD with Nominum's Security Solution

Nominum and IBM Partner Around Big Data

Virgin Media Selects Nominum to Support London Underground WiFi Roll-out

Neustar Labs Innovation Center Grand Opening (Video)

How Secure is Your Mobile Network? And Does It Even Matter? (Webinar)

Nominum Survey of World's Leading ISPs Shows Nearly 60% of ISPs Plan to Roll-Out IPv6 by End of 2012

Nominum Launches Comprehensive Suite of DNS-Based Security Solutions for Russian Service Providers

Nominum Sets New Record for Network Speed and Efficiency

Implementing a Cyber-Security Code of Conduct: Real-Life Lessons From Australia (Webinar)

Neustar and University of Illinois Launch the Neustar Innovation Center

Australian ISP iiNet selects ARI Registry Services to Help It Apply for and Operate .iinet TLD

Nominum Launches World's First Purpose-Built Suite of DNSā€Based Solutions for Mobile Operators

Breaking the DNS: Another Look at How SOPA Could Be Destructive

72 Confirmed Talks - If You're Attending, Now is the Time to Register