Home / Industry

Best Practices from Verizon - Proactively Mitigating Emerging Fraudulent Activities

Verizon Employs Multiple Lines of Defense Against Phishing Attacks
Case Study / Webinar
On Wednesday, February 24, we hosted a webinar — Best Practices from Verizon, Proactively Mitigating Emerging Fraudulent Activities — with Patrick Flaherty, Assistant General Counsel for Marketing, IP & New Media Law & Policy at Verizon.

Verizon, the largest wireless company in the U.S. with more than 110 million customers across the country, is committed to providing excellent customer service and exceptional communications and entertainment experiences. However, this commitment is challenged by the prevalence of phishing attacks that harm the famous Verizon brand. Specifically, fraudsters attempt to steal customer information, including account usernames and passwords and generate bogus charges that are for everything from popular smartphones and tablet computers purchases to long-distance calls billed to customers' accounts. To reduce the incidence and cost of phishing attacks, Verizon successfully integrated MarkMonitor® Anti-Fraud solutions with other internal security measures as part of a larger concerted effort to educate and protect customers and prevent Verizon fraud losses.

In addition to working with MarkMonitor, Verizon's security organization instituted a number of other customer protections that are regularly updated, including:

  1. Customer education, including contact information to report phishing attacks by using email, phishing@verizon.com or phishing@verizonwireless.com, texting by forwarding suspicious text messages to short code 7726 (or SPAM), or calling Verizon Wireless' customer support at (800) 922-0204 or *611.
  2. Instructional videos about the importance of using unique logins and passwords for accounts.
  3. Extra security measures such as displaying a SiteKey image on a legitimate login screen.
  4. Authorization checks for account feature changes and device orders.
  5. Automatic communications to confirm changes to a customer's account.

By hardening Verizon as a target for phishers, MarkMonitor is a key partner in helping the company protect its brand, uphold customer trust and significantly diminish the overall impact to the company's top and bottom lines.

For a more complete background on these issues please click here to see the full one-hour webinar with Patrick Flaherty.

MarkMonitor

About MarkMonitor – MarkMonitor®, the world leader in enterprise brand protection uses a SaaS delivery model to provide advanced technology and expertise that protects the revenues and reputations of the world's leading brands. Learn More

Related topics: Cybercrime, Cybersquatting, Intellectual Property, Mobile, Security

 
   
WEEKLY WRAP — Get CircleID's Weekly Summary Report by Email:

Related Blogs

Related News

Explore Topics

Promoted Post

Boston Ivy Gets Competitive With Its TLDs, Offers Registrars New Wholesale Pricing

With a mission to make its top-level domains available to the broadest market possible, Boston Ivy has permanently reduced its registration, renewal and transfer prices for .Broker, .Forex, .Markets and .Trading. more»

Industry Updates – Sponsored Posts

DeviceAtlas Wins 2017 IHS Markit Innovation Award

DeviceAtlas' Deep Device Intelligence Now Addresses Native App Environment

Verisign Releases Q4 2016 DDoS Trends Report: 167% Increase in Average Peak Attack from 2015 to 2016

Verisign Q3 2016 DDoS Trends Report: User Datagram Protocol (UDP) Flood Attacks Continue to Dominate

2016 U.S. Election: An Internet Forecast

Government Guidance for Email Authentication Has Arrived in USA and UK

ValiMail Raises $12M for Its Email Authentication Service

MarkMonitor Supports Brand Holders' Efforts Regarding .Feedback Registry

Don't Gamble With Your DNS

Defending Against Layer 7 DDoS Attacks

Understanding the Risks of the Dark Web

New TLD? Make Sure It's Secure

Verisign Releases Q2 2016 DDoS Trends Report - Layer 7 DDoS Attacks a Growing Trend

How Savvy DDoS Attackers Are Using DNSSEC Against Us

Airpush Chooses DeviceAtlas to Provide Device Awareness to Mobile Ad Network

DeviceAtlas Releases Q2 2016 Mobile Web Intelligence Report, Apple Loses Browsing Market Share

Facilitating a Trusted Web Space for Financial Service Professionals

What are the World’s Most Popular Smartphones

MarkMonitor Partners with CYREN to Deepen Visibility into Global Phishing Attacks

Verisign Named to the Online Trust Alliance's 2016 Honor Roll

Sponsored Topics