Home / Industry

Why We Decided to Stop Offering Free Accounts

For the last 15 years, all of us at Dyn have taken pride in offering a free version of our Dynamic DNS Pro product. What was originally a product built for a small group of users has blossomed into an exciting technology used around the world.

That is why with mixed emotions we announced the end of that free hostname program today, officially turning down on May 7th.

Of course, the big question when these things happens is, "Why?"

  • We have an obligation to have the cleanest DNS network possible. There is a danger to a free infrastructure and over the years, we have seen mixed results from our freemium model. We have seen an increase in abuse and a portion of users violating our trust, so we felt closing this down was the most responsible action we could take to our paying customers. This is something we have been struggling with for years.
  • This change in the business will allow us to invest in our customer support teams so that we can continue to strive to deliver an exceptional customer experience. For us, it's simple: we need to support those that are supporting us. Our plan is to invest millions of dollars into our platform and to the support of those using it. In order for everyone to get the most out of that investment, this move had to be made.

Our early donors will be unaffected by this change. We promised that group free services for life as a thanks for their financial commitment, and we will always stand by that promise.

Our free users have been an important part of our early success and for that, we are all extremely grateful. We have offered a discounted rate for those free customers to help ease the transition and experience the differences, which will be significant.

With the end of this era comes the beginning of a new one, and we're excited to see what's next in the ever-changing world of the Internet.

About Dyn


Dyn is a cloud-based Internet Performance company. Dyn helps companies monitor, control, and optimize online infrastructure for an exceptional end-user experience. Through a world-class network and unrivaled, objective intelligence into Internet conditions, Dyn ensures traffic gets delivered faster, safer, and more reliably than ever. Learn More

Related topics: DNS

WEEKLY WRAP — Get CircleID's Weekly Summary Report by Email:

Related Blogs

Related News


Industry Updates – Sponsored Posts

Introducing Verisign Public DNS: A Free Recursive DNS Service That Respects Your Privacy

Internet Grows to 296 Million Domain Names in Q2 2015

Protect Your Network From BYOD Malware Threats With The Verisign DNS Firewall

Introducing the Verisign DNS Firewall

Verisign Named to the Online Trust Alliance's 2015 Honor Roll

3 Key Steps for SMBs to Protect Their Website and Critical Internet Services

Key Considerations for Selecting a Managed DNS Provider

Help Ensure the Availability and Security of Your Enterprise DNS with Verisign Recursive DNS

Join Paul Vixie & Robert Edmonds at the Upcoming Distinguished Speaker Series

LogicBoxes Announces Automation Solutions for ccTLD

3 Questions to Ask Your DNS Host About DDoS

Introducing Our Special Edition Managed DNS Service for Top-Level Domain Operators

Afilias Partners With Internet Society to Sponsor Deploy360 ION Conference Series Through 2016

The Latest Internet Plague: Random Subdomain Attacks

Digging Deep Into DNS Data Discloses Damaging Domains

Nominum Announces Future Ready DNS

Video Interviews from ICANN 50 in London

Dyn Acquires Internet Intelligence Company, Renesys

Introducing getdns: a Modern, Extensible, Open Source API for the DNS

Tony Kirsch Announced As Head of Global Consulting of ARI Registry Services

Sponsored Topics